Account and data deletion

Use the deletion request form on this page. Enter the email address registered to your Sitora account, describe the account or data you want deleted, and confirm that you are authorized to make the request.

Include your workspace or company name in the details when relevant. Never include your password. After submission, keep the reference number for follow-up.

You may also contact your workspace administrator for an organization-managed account. Codapulse may request additional information to verify your identity and authority before processing the request.

After verification, we delete or anonymize account data that Codapulse controls and is not required to be retained. This may include:

• profile details linked to your account;
• authentication credentials and security settings;
• active sessions and registered device or notification tokens;
• personal preferences;
• other personal data controlled by Codapulse that can lawfully be deleted.

You may request deletion of specific personal data without deleting your account by identifying that data in the same contact request.

Some information may be retained when required by law, security, contractual obligations, dispute resolution, a legal hold, or the customer organization that controls the workspace. This may include workspace records such as project, attendance, financial, inventory, document, or communication history. Controlled support-session records are normally retained for 90 days, while related audit events may be retained longer under the customer organization's legal and compliance policy.

Retained data is restricted to its original purpose and deleted or anonymized when the applicable legal, contractual, security, or organization-defined period ends. We will explain what is retained and why when responding to your request.

Codapulse replies to contact requests within two working days and processes verified deletion requests from active systems within 30 days. If a request is unusually complex or retention is legally required, we will explain the reason and expected timeline. Protected backup copies age out through the normal backup rotation and are not used except for disaster recovery.

Deletion is permanent after completion. Before requesting deletion, export any information you are authorized to keep.